Can I close the app? (only relevant if using your own smartphone)

On iPhones, please don’t close the app if you have agreed for us to measure your phone usage in the background. The app must be running all the time during the diary week as we will not receive the background data otherwise.  Your phone will send you notifications if the app is not running.  If you have not agreed to have your phone usage measured in the background, it’s fine to close the app when you are not filling in the diary.

¿Cómo instalo la aplicación de SimmonsConnect en mi computadora?

Si calificaste para unirte al panel como panelista de PC, deberías haber recibido un mensaje de correo electrónico con un enlace para descargar la aplicación de SimmonsConnect en tu PC. Si no recibiste este enlace, por favor envíanos un mensaje de correo electrónico a ayuda@simmonsconectados.com o llámanos gratis al 1.877.454.1010 para confirmar tu dirección de correo electrónico. Sigue las instrucciones que se ofrecen a continuación para instalar y configurar la aplicación en tu computadora.

  1. Después de hacer clic en el enlace, este te llevará al sitio web de descarga de SimmonsConnect. Por favor, confirma quien eres y qué computadora estás utilizando.
  2. Selecciona “ACEPTO” para indicar que estás de acuerdo con los términos de uso de la aplicación del estudio.
  3. Haz clic en “Descargar” en la próxima página.
  4. Cuando se haya descargado la aplicación, por favor ábrela desde el navegador o en la carpeta de descarga (Download folder) y selecciona “Ejecutar”. Durante el proceso de descarga puedes recibir un aviso general de seguridad detallando la información de la aplicación. Por favor, ten la certeza de que puedes proseguir con la aprobación de acceso para la aplicación o marcarla como una aplicación confiable.
  5. Una nueva ventana se abrirá (pop-up), sigue las instrucciones para completar la instalación de la aplicación. Por favor asegúrate que tu navegador esté abierto durante el proceso de instalación.
  6. La siguiente ventana registrará tu aplicación con nuestro panel. Por favor ingresa la dirección de correo electrónico registrada y haz clic en “Registrarte”.
  7. Selecciona “Acepto” para aceptar nuestros Términos y condiciones y Política de privacidad. A continuación, recibirás un mensaje informándote que la aplicación está configurada y trabajando normalmente.
  8. Ve a tu navegador y busca una notificación en la esquina superior derecha. Haz clic en esta notificación y selecciona “SimmonsConnect” para habilitar la extensión web añadida.
  9. Sigue usando tu computadora como normalmente lo haces. Tan pronto como confirmemos tu membrecía en el panel procesaremos tu recompensa en efectivo.

¿Cómo desinstalo la aplicación de SimmonsConnect de mi PC?

Por favor, sigue las instrucciones de desinstalación a continuación:

  1. Haz clic en el menú de Inicio (Start) en la barra de tareas (taskbar) y luego haz clic en Panel de control (Control Panel).
  2. Haz doble clic en el ícono de Añadir o Remover Programas (Add or Remove programs) y Características/ Desinstalar un Programa (Features/Uninstall a Program). Aparecerá una lista en orden alfabético de los programas instalados en tu computadora.
  3. Selecciona la aplicación “SimmonsConnect” y haz clic en “Uninstall” para desinstalarla.

¿Cómo sé si la aplicación fue exitosamente instalada y está activa en el panel?

Una vez que hayas instalado exitosamente la aplicación, deberías ver una notificación en la esquina superior derecha de tu navegador. Por favor asegúrate de seleccionar la notificación y haz clic en el mensaje de “SimmonsConnect” para habilitar la extensión y con ello notificarnos que estás activo en el panel.

La aplicación parece estar instalada pero no puedo añadir la extensión. La extensión ha desaparecido.

La extensión web a veces se pierde por causa del navegador web. Para agregar con éxito la extensión web SimmonsConnect, primero desinstala la aplicación. Cuando la reinstales, asegúrate de tener tu(s) navegador(es) de internet abierto(s) y en ejecución en segundo plano. Cuando la aplicación esté instalada y registrada, deberías ver la notificación en la esquina superior derecha de tu navegador de internet.

Si necesitas ayuda para agregar esta extensión, por favor envíanos un mensaje de correo electrónico ayuda@simmonsconectados.com o llámanos gratis al 1.877.454.1010 y estaremos encantados de ayudarte.

La aplicación ya no está en mi PC. ¿Cómo puedo reinstalar la aplicación en la PC?

Antes de volver a instalar la aplicación, por favor confirma que ya no esté en la computadora, siguiendo los pasos a continuación:

  1. Haz clic en el botón Inicio (Start) en la barra de tareas (taskbar) y luego haz clic en Panel de control (Control Panel).
  2. Haz doble clic en el ícono de Añadir o Remover Programas (Add or Remove Programs) y Características/ Desinstalar un programa (Features/Uninstall a Program). Aparecerá una lista en orden alfabético de los programas instalados en tu computadora.
  3. En esta lista, encuentra el programa “SimmonsConnect”.

Después de confirmar que la aplicación ya no está en tu computadora, por favor envíanos un mensaje de correo electrónico ayuda@simmonsconectados.com o llámanos gratis al 1.877.454.1010 para que te den un nuevo enlace de descarga personal.

¿Cómo puedo abrir la aplicación SimmonsConnect?

Para abrir manualmente la aplicación, haz clic derecho sobre el ícono en la bandeja del sistema y selecciona “Abrir SimmonsConnect” (Open SimmonsConnect). Si la ventana de la aplicación o el ícono han desaparecido, por favor envíanos un mensaje de correo electrónico ayuda@simmonsconectados.com o llámanos gratis al 1.877.454.1010 para obtener más ayuda.

¿Cómo puedo desconectar la aplicación para que no registre mis acciones?

Actualmente no ofrecemos la opción para desconectar la aplicación completamente.

Mi antivirus me informa que esta aplicación podría ser dañina – ¿Esto es correcto?

La aplicación de SimmonsConnect no es dañina para tu computadora. Nosotros trabajamos con un número de compañías de antivirus para garantizar que la aplicación no sea considerada una amenaza. Puede haber momentos en que aparezcan mensajes de advertencia. Si tienes alguna preocupación, por favor no dude en enviarnos un mensaje de correo electrónico ayuda@simmonsconectados.com o llámanos gratis al 1.877.454.1010 y estaremos encantados de ayudarte.

¿Se registran los datos de áreas encriptadas bajo protocolo SSL?

Jamás recopilamos contenido de sitios web encriptados bajo protocolo SSL. La única información que se recopila son las direcciones de Internet de las páginas seguras que has visitado.

¿Las computadoras Mac y Linux son compatibles con la aplicación?

Nuestro sistema fue recientemente actualizado para ser compatible con las computadoras Mac. Sin embargo, las computadoras Linux no son compatibles por el momento. Si indicaste que tienes una computadora Linux en la encuesta de calificación, nos comunicaremos contigo tan pronto la compatibilidad esté disponible.

How do I install the SimmonsConnect application on my Personal Computer?

If you qualified to join the panel as a PC Panelist, you should have received an email containing a link to download the SimmonsConnectTM application on your PC. If you did not receive this link, please email us at support@simmonsconnect.com or call us toll-free at 1.877.454.1010 to confirm your email address. Please follow the instructions below to install the SimmonsConnect application on your computer.

  1. After clicking on the download link, you will be directed to the SimmonsConnect download website. Please confirm who you are and which computer you are using.
  2. Select “I AGREE” to indicate that you agree with the terms of use for the research application.
  3. Click on “Download” from the next page.
  4. When the application file is downloaded, please open it from your browser or the Downloads folder and select “Run”. During the download process you may receive a standard security warning detailing the application information. Please know that you can safely continue by allowing access or identifying it as a trusted application.
  5. A new window will pop up, follow the prompts to complete installation of the application. Please ensure your internet browser(s) is/are open and running during the install process.
  6. The next window will register your application with our panel. Please enter your registered panel email address and click “Register”.
  7. Select “Accept” to accept our Terms & Conditions and Privacy Policy. You should then receive a message stating that the application is configured and working normally.
  8. Go to your internet browser and look for a notification in the upper right hand corner. Click this notification and select “SimmonsConnect” to enable the added web extension.
  9. Continue to use your computer the way you normally do. As soon as we confirm your panel membership we will process our payment.

How do I uninstall the SimmonsConnect software from my PC?

Please follow the uninstall instructions below.

  1. Click on the Start menu from the taskbar and then click on “Control Panel”.
  2. Double-click on the Add or Remove Programs/Programs and Features/Uninstall a Program icon. A list of programs installed on your computer will populate in alphabetical order.
  3. Select the “SimmonsConnectTM” application and click “Uninstall” to uninstall it.

How do I know if the software was successfully installed and is active in the panel?

Once you have a successfully installed the application, you should see a notification at the upper right hand corner of your internet browser. Please make sure to select the notification and click the “SimmonsConnect” message to enable the web extension and thus notify us that you are active in the PC panel.

The software appears to be installed but I can’t add the web extension. The extension is missing.

The web extension is sometimes missed by the web browser. In order to successfully add the SimmonsConnect web extension, please first uninstall the application. When reinstalling, make sure to have your internet browser(s) open and running in the background. When the application is installed and registered, you should see the notification at the upper right hand corner of your internet browser. Click this message and add the extension.

If you require assistance, please email us at support@simmonsconnect.com or call us toll-free at 1.877.454.1010 and we’ll be happy to assist you in adding it.

The application is no longer on my PC. How can I reinstall the PC Application?

Before reinstalling the application, please confirm it is no longer on your computer by following the steps below.

  1. Click on the Start menu from the taskbar and then click on the Control Panel.
  2. Double-click on the Add or Remove Programs/Programs and Features/Uninstall a Program icon. A list of programs installed on your computer will populate in alphabetical order.
  3. In this list please find the program “SimmonsConnect”.

After confirming the application is no longer on your computer, please email us at support@simmonsconnect.com or call us toll-free at 1.877.454.1010 to provide you your personal download link.

How can I open the SimmonsConnect application?

To manually open the application, right click on the icon in the system tray and select “Open SimmonsConnect”. If the application window or icon is missing, please email us at support@simmonsconnect.com or call us toll-free at 1.877.454.1010 for further assistance.

How do I turn off the software if I do not want my actions to be tracked?

We do not currently support the capability to completely turn off the application.

My antivirus software says this application may be harmful. Is it?

The SimmonsConnect application is not harmful to your computer. We work with a number of anti-virus software companies to ensure that the application is not flagged as a threat. Sometimes there may be instances when warning messages appear. If you have any concerns please feel free to email us at support@simmonsconnect.com or call us toll-free at 1.877.454.1010 and we’ll be happy to assist you.

Is data from SSL-encrypted areas recorded?

None of the content of any secure SSL-encrypted areas is ever collected. The only information that is collected is the URLs of secure pages you have visited.

Do you support Mac and Linux computers?

Our system was recently upgraded to support Mac computers.  However, we do not currently support Linux. If you indicated that you have a Linux computer in the SimmonsConnect qualification survey, we will be sure to let you know as soon as the capability becomes available.

What is the AnalyzeMe App?

The App is an application for use on mobile devices that is designed to capture information about how you use your mobile device, and the device itself. It communicates via your mobile device’s internet connection with our, or our sub-contractor’s systems. Once installed, the App will collect the information in the background, and transmit it to us without you having to do anything.

What information do we collect about you?

The App collects the following information:

  • Your telephone number.
  • Your location as you move around with the device
  • The time and duration of calls you make or receive on your mobile device. Please note we do NOT collect or record the content of your calls
  • The date and time you send or receive text messages, SMS or MMS. Again we do NOT collect or record the content of your text messages or MMS. Our systems ‘scramble’ the phone numbers, so we have no record of the telephone number of anyone who calls you, sends you a message or receives a call/message from you
  • How much time you spend browsing the internet on your mobile device, the websites you visit, including any information included in the URL and the volume of data sent or received
  • The title, album and length of any music tracks you listen to
  • The subjects, date, start and end time of any meetings in your calendar (Android only)
  • Information about the type of mobile device you own, what operating system it uses and when and for how long you charge it, its battery status, whether it is switched on, off or in a stand-by or ‘Airplane’ mode
  • Information about which mobile network you use, the wi-fi networks you connect to including your IP address and network SSID; and what times you connect and use them
  • Information about the volume of data downloaded to your mobile device, the times that you download that data and the method of connection you use (wi-fi or mobile network)
  • What apps you have installed on your device, when you downloaded them, how often you use an app and how long for, including which screens within the app you view. It also captures the date and time you install or uninstall any apps
  • Information we can deduce from combining the above information – e.g., what apps you were using just before you searched for particular information using your mobile device’s internet browser, or how often you call, email or text a particular contact, or the geographic location in which you are most likely to charge your device, make a telephone call, or download an app

In order to help with any requests for help or support when installing, using or uninstalling our App, the App also logs the following events:

  • Date and time of installation and when uninstalled.
  • Date and times when the App is active.

Our App does not collect keystrokes or information that is entered into a web-form, such as website user-ids, passwords, credit card numbers, other financial account numbers or other private data or any other data on a page in secure session. As a result, the App will normally not have access to any information regarding items in a website shopping basket or your interactions with financial or health-related websites that you may log into as these are normally secure sites

However, that in the event that any such private data is displayed in a URL, it is possible that such data will be collected by mistake. Please be assured that collecting such personal information is not the purpose of the App, and any such data will be securely deleted from our systems if found to have been collected.

Will this application use up my battery?

Beyond the normal impact on your device’s battery when viewing video content for about 20 minutes, the application will have little effect on the battery on your phone.

Does this application go online?

Yes. The application will go online to pass your data back to us.

What if I don’t have network coverage, or turn my internet connection off?

It is recommended that you access the internet via a stable Wi-Fi connection within your home.

Will it use up my data allowance?

This solution will use up some of your data allowance as it requires to connect to your network to send data back.

What will it cost me?

The application is free to download.  If you choose to do so through your mobile data tariff please make sure your mobile phone package includes a data allowance, so you will not be charged to use the application.

If data is not included in your package then you will be charged by your network provider when the application accesses the internet.

What if I go abroad?

Please do not use this App whilst abroad.  Whilst many mobile phone networks may automatically turn off the mobile data connection when you are abroad, this may not be the case with yours and if you use the App whilst abroad, you will incur the higher data usage charges.

Can I use Wi-fi?

Yes, in fact we recommend that this is the way you connect to the internet for the length of this study.

Do I need to leave my phone on all the time?

You should do whatever you normally do with your phone. Please don’t change anything.  It is advised to leave the app running in the background on the device.

Is this software free?

Yes.

Will this affect my phone at all?

The application has been fully tested for use on your handset and will not harm the handset or the other applications in anyway.   For any technical problems, please contact the support team IpsosMobile@Ipsos-Research.com

The application has not been created for use on jailbroken or hacked phones.

How do I install the application?

During the study you will be prompted to install the application. If you miss this opportunity you will also receive an invite once a week to a survey, on the day where you are required to use the mobile application a link to the application will be included.  Here are the simple steps to download the application.

Apple Devices

Android Devices

Who can I contact if I have a problem?

In the first instance please contact IpsosMobile@Ipsos-Research.com

How do I check the version of Android on my phone?

Starting from your home screen, press Menu > Settings (or find settings in your app drawer/dock) > About Phone (scroll all the way down, it’s the last option).

We currently support Android versions 4 and above.

How do I check which version of iPhone I have?

To check your version of iPhone iOS:

  1. Open the Settings app
  2. Tap ‘General’
  3. Tap ‘About’
  4. Scroll down and look for ‘Version’

We currently support iOS versions 8 and above.

Will it use up my battery?

The AnalyzeMe App may have an effect on your smartphone / tablet battery life so please keep your device charged throughout the study.

Will the App or the VPN use my data allowance?

The application will send a tiny amount of data each day over the internet so you won’t notice an impact on your data allowance. Although this is only a small amount, we recommend you have a data plan on your phone, or connect to WiFi whenever possible, or your network provider may charge you.

If you check your data allowance on your phone, you may see data being used by the VPN. The app utilizes a VPN (Virtual Private Network) for us to be able to see which Apps are being used during the study. When apps are used and the VPN is enabled, the data usage is attributed to the AnalyzeMe App / VPN instead of the App actually in use. The VPN is not actually using any data, it is the app in use that is generating this data.

Take the following example:

  1. You install the AnalyzeMe app and VPN.
  2. You then use your device to watch 2GB of videos on YouTube.
  3. If you then look at the data usage stats, the 2GB data will show as being generated by the VPN and not the app that originally generated the request (in this case, YouTube).

Do you see my texts and email contents and contact details?

We DO NOT collect any content of your telephone calls, SMS or MMS messages.

We can identify whether any phone number or email address is within your ‘contacts’ on your mobile device. If you call, email, SMS or MMS any person, the phone number or email address is anonymised so we will not identify their contact details.

Some of my apps don’t work when I have the VPN connected.

If you experience this, please contact us and let us know which Apps are affected. We are continually monitoring our VPN so your feedback will be a great help in improving everyone’s experience.

How will I know if the VPN is working?

On an iPhone, you will see a small rectangle with the text ‘VPN’ at the top of the screen when using the internet. If you don’t see this, try locking and unlocking your phone.

On an Android phone, you will see a key icon within the notification bar of the device after you have accepted the credentials as being trusted.

Laptops / computers do not need the VPN to run so you will not be prompted to install one.

I am getting the error “Cannot Verify Server Identity” on my iPhone or iPad.

Due to new security measures introduced by Apple with iOS 10.3, combined with the AnalyzeMe App using an SSL VPN – a specific SSL certificate must be explicitly trusted if this is the first time such a certificate has been added to the device.

If you attempt to use the device without first trusting the certificate, it will produce the verification error you may have seen, “Cannot Verify Server Identity”. You need to follow the below steps to resolve this:

  1. Go to the ‘Settings’ on your device, then into the ‘General’ section.
  2. Go into the ‘About’ section.
  3. Under ‘About’, navigate into ‘Certificate Trust Settings’
  4. Toggle the slider onto the RealityMine Certificate.
  5. Accept the warning prompt that appears by clicking ‘Continue’.
  6. The process is complete when the slider shows green.

I’m being asked to install a ‘Certificate’?

You may be asked to install an additional certificate on your device. This is to allow the VPN (Virtual Private Network) to work correctly. The app utilizes a VPN in order for us to see which Apps are being used during the study.

You’ll know if you need to follow this step as you will see a warning in your notifications with ‘Install Certificate’ next to it.

Installing the certificate is easy, just follow the on-screen prompts after clicking the notification. Please note that you will need to set a lock screen on your device as part of installing the certificate. You can turn this off at the end of the study once you have removed the certificate.

  1. Give the certificate a name, the default is fine, then press ‘OK’
  2. Follow the prompts to set either a PIN or a pattern for your lock screen. Remember that PIN or pattern! you’ll need it when you want to unlock your device.
  3. You’ll now see a small pop-up on screen letting you know the certificate has been installed.

The app won’t install on my iPhone or iPad – app is ‘Untrusted’.

After downloading the app, you will receive a screen which says the app is ‘Untrusted’. Apple take security very seriously (as do we). The reason for this is that the AnalyzeMe App is collecting information about you, and Apple wants to make sure you are the one to give permission for this, and not them doing so on your behalf.

To give permission to ‘Trust’ the AnalyzeMe App, go into ‘Settings’ and open ‘General’. Next, scroll down and select ‘Profile’. Select ‘REALITYMINE LIMITED’ and choose ‘Trust REALITYMINE LIMITED’.

If you try to open the AnalyzeMe app without following the steps above, the app will open to its first screen and fail to launch – please note: it will not display an error message to this effect.

Once the app has been verified, it must be manually opened (tap the app icon) to resume running. It will not automatically start.

How will I know if the app on my phone / tablet / computer is working?

On Android phones, you will see a small application icon in the notification area of the screen, which indicates the application is running.

On iPhone, you will see the application listed with your other open apps if you double-tap the home key.
On Windows computers, you will see a round green icon in the system tray.

For Apple/Mac computers, if you leave the App running after install, it will run in the background.

If you do not see the App running by either of these methods, re-open the App and keep it running in the background.

Do I need to leave my phone / tablet / computer on?

You should leave the app running in the background on your devices. Please do not stop the app when viewing your running applications list.

What if I change my device during the study?

If you purchase a new device and want to continue participating, please contact your panel manager and a new download link for your new device will be provided.

Do I need to leave my phone / tablet / computer on?

You should leave the app running in the background on your devices. Please do not stop the app when viewing your running applications list.

How will I know if the app on my phone / tablet / computer is working?

On Android phones, you will see a small application icon in the notification area of the screen, which indicates the application is running.

On iPhone, you will see the application listed with your other open apps if you double-tap the home key.
On Windows computers, you will see a round green icon in the system tray.

For Apple/Mac computers, if you leave the App running after install, it will run in the background.

If you do not see the App running by either of these methods, re-open the App and keep it running in the background.